Mix and Match

Refund policy

EXCHANGE, RETURN & REFUND POLICY

At LUV BLOSSOMS, every product is carefully checked before dispatch. Please read the following conditions before placing your order.

1. NO-REFUND POLICY

We do not offer monetary refunds, except where required by applicable law.

Approved returns will be resolved through replacement, exchange, store credit, or a discount code, subject to the conditions below.

2. REQUEST WINDOW

All size-exchange, damaged-product, defective-product, or wrong-item requests must be raised within 3 days of delivery through WhatsApp and email.

Please send the following to +91 70108 54211 and luvblossomsofficial@gmail.com:

  • Your Order ID
  • Details of the issue
  • Clear photographs and an unboxing video, where applicable

Obtain approval from our support team before returning any product.

3. DAMAGED, DEFECTIVE OR WRONG ITEMS

If you receive a damaged, defective, or incorrect product, contact us within the request window.

After verification and receipt of the returned product:

  • We will arrange a replacement.
  • If a replacement is unavailable, you may select another product of equal or higher value, or receive store credit or a discount code equivalent to the approved returned product value.
  • Any difference for a higher-value product must be paid by the customer.

The customer must bear courier charges both ways—for returning the product and receiving the replacement—including approved damaged, defective, or wrong-item claims, except where applicable law requires otherwise.

4. UNBOXING VIDEO

Please record a continuous, unedited video while opening your parcel. The video should clearly show:

  • The sealed parcel and shipping label
  • The parcel being opened without cuts or edits
  • The products received and any damage, defect, or incorrect item

This helps us verify claims promptly. If a video is unavailable, please contact us with other supporting evidence for review.

5. SIZE EXCHANGE

Please check the size chart and measurements before ordering.

Size exchanges are subject to:

  • Availability of the requested size
  • The product meeting the return conditions below
  • One size exchange per order

No size-exchange, inspection, or handling fee applies. The customer must pay courier charges both ways—for returning the original product and receiving the exchanged product.

If the requested size is unavailable, you may choose another product of equal or higher value and pay any difference, or receive store credit or a discount code for the approved returned product value.

6. RETURN CONDITIONS & COURIER

Products returned for size exchange must be:

  • Unused and unwashed
  • Unaltered
  • In their original condition
  • Returned with original tags and packaging intact

All returned products undergo a quality check before the resolution is approved.

We do not offer reverse pickup. After approval, send the product through a reliable courier to the address provided by our support team.

Please pack the product securely and retain the courier receipt and tracking details until your request is resolved. A replacement, exchange, store credit, or discount code will be processed only after we receive and inspect the returned product.

Courier charges are payable by the customer and are not reimbursed, except where required by applicable law.

7. STORE CREDIT & RETURN DISCOUNT CODES

For approved returns, store credit or a discount code will be issued for the approved product value actually paid, after applicable discounts. Shipping and courier charges are excluded, unless otherwise required by law.

  • Store credit and return discount codes are redeemable against future purchases at luvblossoms.com.
  • They cannot be exchanged for cash or transferred to a bank account.
  • If the new purchase exceeds the available value, the customer must pay the difference.
  • Any validity period, usage restrictions, and applicable conditions will be communicated when the credit or code is issued.
  • Store credit retains any unused balance. A discount code does not retain an unused balance; this will be communicated before the code is issued.

8. EXCLUSIONS

Our standard return and exchange facility does not cover:

  • Requests raised after the 3-day window
  • Products used, washed, altered, or damaged after delivery
  • Change of mind or personal preference
  • Minor colour differences caused by lighting, photography, or screen settings
  • Sale, clearance, or offer products, unless damaged, defective, or incorrectly supplied

These conditions do not limit remedies required under applicable consumer law.

9. ORDER CANCELLATION

Customers cannot cancel or modify an order once it has been placed.

If LUV BLOSSOMS cannot fulfil an order, we will contact you to arrange an alternative product, store credit, or a discount code with your agreement. Any refund required by applicable law will be processed accordingly.

10. CUSTOMER SUPPORT

WhatsApp: +91 70108 54211
Email: luvblossomsofficial@gmail.com
Support hours: Monday to Saturday, 11:00 AM–6:00 PM

Messages received outside support hours will be answered on the next working day.

By placing an order with LUV BLOSSOMS, you acknowledge this policy. Nothing in this policy limits your statutory consumer rights.